All guests should receive their confirmation receipt shortly after booking. If you do not receive it, it is your responsibility to contact us to correct any errors that may have occurred.

Self-check-in is available anytime after 4:00 PM. You will receive your PIN code for the door one day before your arrival via email. The code is valid until check-out time at 11:00 AM on your departure day. Early check-in or late check-out is subject to availability and will incur a fee of $10 per hour. Should you stay longer than the previously booked time, we reserve the right to charge your credit card for an additional hour. Early check-ins or late check-outs can be purchased and booked on our website up to four weeks in advance. Please note: While our concierge is not on-site full time, we will make every effort to accommodate your needs. However, please understand that delays or limitations may occur.

You can cancel your reservation up to 30 days before check-in free of charge (minus a $40 processing fee). For cancellations made between 29 and 10 days before check-in, we will charge a non-refundable fee of 50% of the total booking price. Cancellations made less than 10 days before check-in are 100% non-refundable. There is no refund for “no-shows” due to flight issues, car breakdowns, illness, weather, accidents, scheduling conflicts, or other unforeseen circumstances. The same applies to early departures for any of these reasons. If you book the wrong location or room category and wish to change it within the non-refundable period, no refunds will be provided. Refunds will be processed through the same payment method used for the booking and will take 7-10 business days. Please note, currency exchange differences may apply depending on your bank or card provider. Wilding Hotels Fairbanks reserves the right to cancel reservations due to unforeseen events (e.g., extreme weather, natural disasters, or other force majeure events). In such cases, a full refund will be issued. We recommend purchasing travel insurance to cover unforeseen circumstances.

Airline-related cancellations follow our general cancellation terms. Please consider purchasing travel insurance to protect against airline delays or cancellations.

While snow and storms can occur in Alaska, road closures are typically brief. We recommend staying near the property the night before and avoiding long journeys during winter. No refunds are issued for weather-related delays or travel disruptions unless Wilding Hotels cannot prepare the lodge for your arrival. Thank you for choosing Wilding Hotels in Fairbanks, Alaska. We look forward to hosting you in our stunning natural surroundings!

At Wilding Hotels, we take pride in creating a comfortable and relaxing experience for our guests. To ensure everyone enjoys their stay, we’ve established specific occupancy guidelines tailored to the unique features of our standard and deluxe suites. Standard Suites: Cozy Comfort for Two Our standard suites are designed with comfort and functionality in mind, offering the perfect getaway for couples or solo travelers. To maintain the highest level of comfort, these suites have a maximum occupancy of two adults. This policy ensures that every guest has ample space to relax and enjoy their surroundings. Deluxe Suites: Ideal for Small Families For those traveling with a small family, our deluxe suites provide a bit more room. These accommodations can host up to three guests, specifically two adults and one child. The additional space in the deluxe suites makes them ideal for families looking for a cozy yet accommodating retreat. Why Occupancy Limits Matter Our occupancy limits are designed to prioritize guest comfort and the quality of the Wilding experience. Overcrowding not only diminishes the enjoyment of the space but can also strain facilities, impacting your overall stay. By adhering to these guidelines, we ensure that all guests have a tranquil and enjoyable visit. We look forward to welcoming you to Wilding and providing a memorable stay that prioritizes your comfort and satisfaction. Whether you’re traveling as a couple or with a young family, we’ve got the perfect space to suit your needs. Traveling with Children • We provide baby cots for children up to 3 years old. • Children under 14 must always be accompanied by an adult.

To respect guest privacy: Fly only between 10:00 AM and 8:00 PM. Maintain a minimum radius of 30 feet from other suites Do not fly high or near other suites.

Wilding Hotels Fairbanks is not responsible for any loss, injury, or expenses arising from force majeure events (e.g., weather, strikes, or natural disasters). Guests are encouraged to purchase travel insurance to cover emergencies or trip disruptions. Guests assume full responsibility for their safety and the safety of their group while on the property. To ensure your safety and enjoyment: • Shower without a swimsuit before entering the sauna.. • Take breaks every 15 minutes in the sauna and stay hydrated. • We are not responsible for lost or stolen valuables.

All suites, including terraces, are non-smoking areas. A $325 cleaning fee will be charged for violations.

Cleaning is included in the nightly rate. Excessive mess will incur an additional $150 cleaning fee.

Wilding Hotels is not responsible for lost or forgotten items. Guests may retrieve items within 7 days of check-out. Shipping requests are subject to a handling fee of $35 plus postage costs.

Guests are responsible for any damages to the property, such as broken items or excessive stains. Charges will be made to the card on file, and proof will be provided. Theft of items (e.g., bathrobes, decorations, or electronics) will also result in charges.

Wilding Hotels Fairbanks reserves the right to adjust rates due to economic changes, including currency fluctuations, inflation, or tax changes. Rate adjustments will apply to all bookings, even those previously confirmed.